FAQ

Frequently Asked Questions

📦 What are the delivery times?
Orders are generally delivered within 5 to 10 business days in Switzerland. Once your order has shipped, you will receive a confirmation email with a tracking number.

📍 Where do you deliver?
We currently only deliver in Switzerland. This allows us to guarantee faster and more reliable delivery service to our customers.

🚚 How much does delivery cost?
Delivery is 7 CHF for orders under 50 CHF. Delivery is free for all orders over 50 CHF.

🔎 How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number that will allow you to track your package.

🔄 Can I return a product?
Yes. If you are not satisfied with your order, you can request a return within 14 days of receiving the product.

🐶 Are the products suitable for all dogs?
Most of our products are suitable for different breeds and sizes of dogs. Details regarding dimensions and usage are indicated on each product page.

💳 Are payments secure?
Yes, all payments made on our store are secured through the protected payment systems offered by Shopify Payments.

📧 How do I contact customer service?
If you have a question or need assistance, you can contact us at the following address: support@waessentials.shop. Our team usually responds within 24 hours.